01Cancelling a plan
You can cancel a paid plan at any time, in the app under Billing or by emailing support@clickflox.com from the email address on your account. There’s no cancellation fee.
Cancellation takes effect at the end of your current billing period. Until then, you keep your plan and its credits. After that, your account has no plan. Your workspaces, campaigns and leads stay in place, but new research and ads need a plan again.
Cancelling Clickflox doesn’t stop ads that are already running. Pause your campaigns in Clickflox or on the ad platform if you want them to stop.
To close your account and delete its data, see Deleting your data in our Privacy Policy.
02Changing plans
If you move to a higher plan, it starts straight away. If you move to a lower plan, the change takes effect at the end of your current billing period. We show you the price before you confirm.
03When we refund
We refund the full amount if:
- you were charged twice for the same thing;
- you were charged after you cancelled;
- we charged the wrong amount.
Please tell us within 30 days of the charge.
Apart from these cases, and unless the law requires otherwise, plan payments and credit packs aren’t refundable. We don’t refund unused time or unused credits when you cancel or move to a lower plan.
If a paid feature doesn’t work because of a fault on our side and we can’t fix it in reasonable time, contact us, and we’ll agree a fair remedy with you, such as credits or a partial refund.
04Credits for failed work
Clickflox reserves credits when work starts and charges them only when it succeeds. If the work fails, for example because a render fails or an AI provider is unavailable or refuses the request, the credits go back to your credit balance automatically (not to your card). You don’t need to ask.
Your credit history under Billing shows every credit you were charged, and for what.
Monthly plan credits stay in your account while it is open. Credits you buy in packs don’t expire while your account is open.
05Ad spend
Clickflox never charges a percentage of your ad spend. Google, Meta, Microsoft and other platforms bill you directly for your ads, so refunds or credits for ad spend are between you and the platform. We’re happy to help you find the details you need to ask them.
06How refunds are paid
We refund to the payment method you used, in the currency you paid in, through Stripe or Razorpay. We issue an approved refund within 7 business days. Your bank or card issuer may then take 5 to 10 business days to show it. If you still don’t see it after that, contact us with your payment reference.
07Shipping and delivery
Clickflox is an online service, so we don’t ship anything. You can use Clickflox as soon as you sign up. A new plan starts as soon as your payment succeeds, and credits you buy appear in your balance straight away. If something you paid for doesn’t appear, email support@clickflox.com with your payment reference and we’ll sort it out within two business days.
08Questions and complaints
Email support@clickflox.com or see Contact us. If you’re not happy with our answer, contact our Grievance Officer, Shyam Shankar Shukla, at support@clickflox.com.